POSITIVELY OUTRAGEOUS SERVICE Develop an Insurmountable Advantage over your Competitors! Definition: POS is random and unexpected; out of proportion to the circumstance; invites the customer to play; and creates compelling, positive word-of-mouth.
You Will Learn How to:
- Capitalize on trends, new and developing
- Bring out the creativity of your employees in serving customers
- Hire, train, and manage a team to serve outrageously
- Identify opportunities to serve outrageously
- Be thankful for complaints… and learn how to handle them!
- Get your customers to advertise for you!
- Implement Positively Outrageous Marketing!
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