Cues, Clues, and Tattoos…What to Do When Millennials Run the World


Your world isn’t about to change—it has already changed and there is no end of change in sight.

We are now in the digital age of the Millennials. Millennials are different and different CAN be good. It all depends on how you respond.

Some say Millennials are spoiled and entitled. Some say Millennials are leading us to where we should have gone in the first place. No matter which viewpoint is right, Millennials are here to stay. Deal with it!

Spend an hour or so with T. Scott Gross and you will discover the Millennial mantra: My way. Right away. Why pay? And you will also discover that the path to surviving a market dominated by Millennials will include unbundling, negotiating, and customizing like never before.


  • Selling to Millennials takes a whole new skill-set
  • Millennials really do want you to disappear…we’ll show you how!  
  • What’s with the tattoos? Don’t worry. They’re just customizing!
  • Millennials, not known for their loyalty, can be valuable assets—if you know the secret
  • How will the Millennial generation impact the Boomers and other generations? Invisibly, of course! 
Positively Outrageous Service 

Customer service is the expression of your brand.

Have you ever experienced customer service so good you couldn’t wait to talk about it? Then you were probably being served by one of Scott’s clients! Scott teaches his customers how to make their customers say "Wow!" 

His drop-dead funny stories are living reminders that Scott lives the ideas he shares. Your audience will laugh as they learn how to deliver POS. Scott’s insight on building high performance teams were all gained through sometimes difficult, always interesting, hands-on experiences. Nobody knows more than T. Scott Gross about building powerful and local brands.

Your audience will learn:


  • What customers really want  

  • Surprising trends that influence the buying decision  

  • When and how to deliver Positively Outrageous Service  

  • How to recruit, train, and retain Service Naturals  

  • How to use POS principles to multiply your marketing efforts

  • How values shape your brand