T. Scott Gross & Company Inc. :: Motivational Keynote Speaker & Management Training Consultant

The Service Prescription - Frequently Asked Questions

Question
· What qualifies the authors to write a customer service book on healthcare? · What was the motivation for the book? · Can customer service ever be fun in a healthcare setting? · Can what you preach be duplicated?

Answer
· What qualifies the authors to write a customer service book on healthcare? Scott, a customer service expert renowned for Positively Outrageous Service, is an EMT-B; Karyn, a humorist and nationally recognized platform speaker, is an RN; and Greg runs a showcase dental practice where he has applied Scott’s POS principles to the delight of his customers! Back to top
· What was the motivation for the book? Doctors are leaving medicine and nurses are leaving doctors! We have a healthcare crisis looming and we can make a difference. Back to top
· Can customer service ever be fun in a healthcare setting? We have collected numerous stories from all walks of healthcare to prove that even when there are serious situations, caring, tender moments sometimes coupled with a sense of humor eases the pain…and can even make you laugh out loud! Back to top
· Can what you preach be duplicated? Our co-author Greg Ayers is living proof that the answer is yes! Back to top