T. Scott Gross & Company Inc. :: Motivational Keynote Speaker & Management Training Consultant

Why Service Stinks - Frequently Asked Questions

Question
· What are the four elements of customer service? · What is the biggest cause of stinky service? · So what questions should be asked in the interview? · Can personality profiling work?

Answer
· What are the four elements of customer service? The Server, the Boss, the Customer, and the Environment. Back to top
· What is the biggest cause of stinky service? It is a mismatch between the behavioral requirements of the job and the personality of the applicant. Back to top
· So what questions should be asked in the interview? I’ve made a list of 12 revealing questions, with follow-up questions that dig deep, that exposes their ability, motivation, ethics, weaknesses, and more. Back to top
· Can personality profiling work? Yes, if you establish a composite personality for a specific job. Back to top