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	<title>T. Scott Gross &#187; T. Scott Gross</title>
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	<description>Positively Outrageous Service</description>
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		<link>http://www.tscottgross.com/blog/2010/06/200/</link>
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		<pubDate>Tue, 29 Jun 2010 15:54:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 3 - Read My Shortz]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

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		<description><![CDATA[MonkeyLuv and Other Essays on Our Lives as Animals. By Robert Sapolsky Put on your geekiest t-shirt. Break out the Boones Farm in a bota bag. And curl up for what turns out to be a pretty good albeit egg-headed read. Sapolsky spins a series of tall-but-scientific commentaries on the collision of environment and genetics [...]]]></description>
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		<title>Level 3 Service</title>
		<link>http://www.tscottgross.com/blog/2010/06/level-3-service/</link>
		<comments>http://www.tscottgross.com/blog/2010/06/level-3-service/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 14:51:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 2 - POS at Work]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=196</guid>
		<description><![CDATA[A bad economy is forces us to level 3 service. Watch! Share This]]></description>
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		<title>Fire Someone!</title>
		<link>http://www.tscottgross.com/blog/2010/06/fire-someone/</link>
		<comments>http://www.tscottgross.com/blog/2010/06/fire-someone/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 14:40:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 2 - POS at Work]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=193</guid>
		<description><![CDATA[Fire Someone! I have to admit, I&#8217;m really good at writing about firing people and I&#8217;m really bad at following my own advice.  Every time my business has been less than spectacular, it has been a case of me not believing&#8230; me.  I am about to give you very good advice and maybe the problems [...]]]></description>
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		<title>A Boat Load of Pizza!</title>
		<link>http://www.tscottgross.com/blog/2010/06/a-boat-load-of-pizza/</link>
		<comments>http://www.tscottgross.com/blog/2010/06/a-boat-load-of-pizza/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 15:43:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[pizza]]></category>
		<category><![CDATA[POS]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=189</guid>
		<description><![CDATA[Your story about Guerrilla Pizza reminded me of when we lived in Alaska. An entrepreneur decided to get a pizza franchise with Dominos and operate from a a Nordic Tug boat and go from small town to small town to sell pizza. None of these towns were large enough to support a pizza restaurant. Dominos [...]]]></description>
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		<title>Pizza Profundo</title>
		<link>http://www.tscottgross.com/blog/2010/06/pizza-profundo/</link>
		<comments>http://www.tscottgross.com/blog/2010/06/pizza-profundo/#comments</comments>
		<pubDate>Thu, 10 Jun 2010 15:27:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>

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		<description><![CDATA[Pizza Profundo Last weekend we over-nighted in Dallas with our good friends, Ray and Candace. We had agreed that since they were providing a comfortable bed we would spring for dinner. &#8220;Pick your favorite place. Make reservations and we&#8217;ll be sure to arrive early,&#8221; we said, expecting I would need an excuse for not bringing [...]]]></description>
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		<title>Psych 101 &#8211; Why it Pays to Know the Score</title>
		<link>http://www.tscottgross.com/blog/2010/02/psych-101-why-it-pays-to-know-the-score/</link>
		<comments>http://www.tscottgross.com/blog/2010/02/psych-101-why-it-pays-to-know-the-score/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 12:39:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=101</guid>
		<description><![CDATA[Psych 101. That’s where I heard it and although time has erased some of the detail, the point remains crystal clear. Researchers studying the effect of feedback on productivity were working with a steel mill intending to increase production. When the workers were asked how many tons of product were produced on their shift, the [...]]]></description>
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		<title>Choices</title>
		<link>http://www.tscottgross.com/blog/2009/12/choices/</link>
		<comments>http://www.tscottgross.com/blog/2009/12/choices/#comments</comments>
		<pubDate>Wed, 30 Dec 2009 14:57:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=95</guid>
		<description><![CDATA[Make no mistake about it., we are what we do. The work we choose, in the end, chooses us. The kid who got the job fueling small planes at the local airstrip becomes a pilot. No surprise. And how is it that the bag boy becomes the butcher, the scouts top seller of cookies moves [...]]]></description>
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		<title>The Christmas Man</title>
		<link>http://www.tscottgross.com/blog/2009/12/the-christmas-man/</link>
		<comments>http://www.tscottgross.com/blog/2009/12/the-christmas-man/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 22:09:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Positively Outrageous Service]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=91</guid>
		<description><![CDATA[First the scene. Christmas eve at a busy SW Airlines gate. The gate agent is suffering from a cold; she is away from her family for the holiday season and feeling as miserable as the weather. This is a story about angels. Two of them. One is an “angel unaware” named Rachel. The other is [...]]]></description>
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		<title>Storytelling Tips</title>
		<link>http://www.tscottgross.com/blog/2009/11/storytelling-tips/</link>
		<comments>http://www.tscottgross.com/blog/2009/11/storytelling-tips/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 21:17:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=87</guid>
		<description><![CDATA[Getting Ready 1.  Environment: Good stories become great stories when the physical environment is right. I say, do it yourself! Lighting and sound Stage set Food/alcohol Waitstaff 2.  Introduction: Good stories become great stories when the audience is primed&#8230;get off to a good start with a no-fail introduction. The average person should find it easy [...]]]></description>
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		<title>Writing Your New Story</title>
		<link>http://www.tscottgross.com/blog/2009/10/writing-your-new-story/</link>
		<comments>http://www.tscottgross.com/blog/2009/10/writing-your-new-story/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 15:04:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=78</guid>
		<description><![CDATA[Somewhere on the way to becoming known as an expert in customer service, and just past my intention to achieve guru status in the field of branding, I must have taken an unexpected turn. The new un-planned, un-charted road took me to a place in my life where I am known not as a service [...]]]></description>
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