POSITIVELY OUTRAGEOUS SERVICE Develop an Insurmountable Advantage over your Competitors! Definition: POS is random and unexpected; out of proportion to the circumstance; invites the customer to play; and creates compelling, positive word-of-mouth.
You Will Learn How to:
- Capitalize on trends, new and developing
- Bring out the creativity of your employees in serving customers
- Hire, train, and manage a team to serve outrageously
- Identify opportunities to serve outrageously
- Be thankful for complaints… and learn how to handle them!
- Get your customers to advertise for you!
- Implement Positively Outrageous Marketing!
Keynote Summary
Positively Outrageous Service is a service technique that is sometimes subtle, sometimes fun but always memorable. From ballpoint pens to airlines, retail stores to restaurants, Positively Outrageous Service is the new, old way to WOW customers and keep them for life.
The service bar is rising…your customer is changing…and too many competitors want your customers, your sales, and your profits. What are you going to do about it?
T. Scott Gross knows you can’t always have the lowest prices in your market—but you can have the best service! Scott will show you how to take your service to a whole greater level…and your profits with it! Positively Outrageous Service is not just a way of doing business—it’s a state of mind!
His energetic, engaging style is more than entertainment—it’s always a hit. It’s a meeting planner’s dream! Find out why over 1,000 audiences have made Positively Outrageous Service a favorite!
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