Customer service is the expression of your brand. Because they are so inter-connected, T. Scott Gross has teamed up with marketing and branding expert Jack Sims for an impromptu, intimate, free-style conversation.

In these 4 CDs of 114 minutes, they share their expertise from their hands-on experiences. Both are accomplished platform speakers but here, they are just two professionals discussing what the Big Boys have paid to learn. Sit back, take a note (or several) and enjoy the repartee of Scott and Jack.

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