Why Service Stinks…And Exactly What to Do About It

Service Stinks...We can Fix That!

T. Scott Gross asked 10,000 very vocal consumers and talked one-on-one with service people everywhere in the hope of creating a psychological profile of the perfect customer service person.  Here's what he discovered:

• Most bosses wouldn't recognize a great hire if one fell on them!
• Most servers aren't bad...they're just severely misplaced.
• There is a right job for almost everyone...too bad they aren't in it!
• We're looking for Service Naturals...but they are hard to recognize.
• The reason your employees don't give great service is...they can't!

Here's the good news...

Service Naturals are easy to find once you know what they look like.  Even your customers will respond to a little training.  Recruiting, hiring, and training for great service is easy...and fun!

And the even better news...

Why Service Stinks contains more than 80 Thinking Points that will help you start a service revolution.  T. Scott Gross continues the fun from his management classic, Positively Outrageous Service!  And you can learn it all while enjoying the wit and humor of a master storyteller.

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