Customer Service

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» Positively Outrageous Service
Make your customer say WOW! at the cash register and make sales sizzle! (1,016 words)

» How Contrarian Retailers Are Fighting Back
How the little guy can use POS to beat the competition. (1,164 words)

» First Line of Defense
Empowering employees to properly handle customer complaints. (1,045 words)

» Handling Difficult Customers
Four simple tactics for handling angry customers. (538 words)

Personnel/Training

» Better Training - Shorter Lines
Lines often take o­n a life of their own.  Learn how lines form, persist and kill sales. We'll show you how to put line theory into practice and improve sales in the process. (928 words)

» Hook! Hiring the Handicapped
Best reasons for hiring the disabled worker. (779 words)

» Stop Hiring! Audition!
How to hire people who thrive o­n customer contact.(621 words)

» The Ruby Secret
Learn the secret of a great hire. (864 words)

» Or Else, What?
Learn why employees don't suggestion sell and what you can do to turn servers into sellers. (878 words)

Management

» Emotional Labor
Why "smile" training doesn't work and o­ne simple secret that does. (749 words)

» Service by Management Decree
Six direct steps to turning o­n a customer service culture. (734 words)

» Copying Genius
Choose mentors to turn your networking into networthing. (745 words)

» It's the Execution, Stupid!
Winners defined. Are you o­ne? (709 words)

» Face Time
Apply your highest and best use to your business for great payoffs! (1,187 words)

Marketing

» POS Marketing
Make event marketing work for you with a few mondo-bizarro ideas to get you started. (894 words)

» Making the Customer Connection
Eight rules for dynamite public relations. (1,046 words)