Master List - Positively Outrageous Service :: T. Scott Gross & Company Inc. :: Motivational Keynote Speaker & Management Training Consultant

Master List - Positively Outrageous Service

Customer Service

Positively Outrageous Service
Make our customer say WOW! at the cash register and make sales sizzle! (1,016 words)
How Contrarian Retailers Are Fighting Back
How the little guy can use POS to beat the competition. (1,164 words)
First Line of Defense
Empowering employes to properly handle customer complaints. (1,045 words)
Handling Difficult Customers
Four simple tactics for handling angry customers. (538 words)

U>Personnel/Training Better Training - Shorter Lines Lines often take on a life of their own. Learn how lines form, persist and kill sales. We'll show you how to put line theory into practice and improve sales in the process. (928 words) Hook! Hiring the Handicapped Best reasons for hiring the disabled worker. (779 words) Stop Hiring! Audition! How to hire people who thrive on customer contact. (621 words) The Ruby Secret Learn the secret of a great hire. (864 words) Or Else, What? Learn why employees don't suggestion sell and what you can do to turn servers into sellers. (878 words)
Management Emotional Labor Why "smile" training doesn't work and one simple secret that does. (749 words) Service by Management Decree Six direct steps to turning on a customer service culture. (734 words) Copying Genius Choose mentors to turn your networking into networthing. (745 words)It's the Execution, Stupid! Winners defined. Are you one? (709 words)Face Time Apply your hghest and best use to your business for great payoffs! (1,187 words)Marketing POS Marketing Make event marketing work for you with a few mondo-bizarro ideas to get you started. (894 words) Making the Customer Connection Eight rules for dynamite public relations. (1,046 words)