Stop worrying every time you leave employees alone with valuable customers. Get ready to learn from T. Scott Gross author of the management classic Positively Outrageous Service. He’s the only one who puts customer service and branding into one easy-to-understand package—Customer service is the expression of your brand… and you must get them both right!

More than just "feel good," The Service Prescription offers hope and a solution for a healthcare system that is flailing and gasping for breath.