| What are people saying about Scott?
“…your humor is barbed with important business lessons. Only after the ribbons of laughter subside does one realize that an astute marketing lesson or business strategy has become securely fastened to one’s gray matter. It’s a unique approach that Mark Twain originated and you have perfected…”
Scott MacDonald, PhD, Southwest Graduate School of Banking
“…loved the message you delivered. Any company would greatly benefit from having you speak to their leaders.”
-Katy McGee, R & L Foods, Inc.
“I first read POS when I became a manager. I read that book 3 times in a month and it molded who I am today in Customer Service. I have wanted you to know now for about 10 years how much I owe you in changing my outlook on customer service and thank you for the thank yous I have received from customers. I wish I had the money myself to open my own business and spread your teachings but until then, I continue to do what I can with everyone I meet.”
-Michael P.
“…audience feedback has been excellent. Fun with a purpose best describes the audience reaction.”
-Rebecca Scoggins, Simon Property Group
“As a member of the audience at your delightful talk last night, I just wanted you to know how much I enjoyed your presentation. I found your messages innovative and thought-provoking, your deadpan delivery a riot, and your quirky sense of humour totally disarming. Thank you for making the conference something really special.”
-J Ozier, WOW! Windows
“I have been around many speakers in my life, too many to mention them all. Mr. Gross has been and will always be atop my list of speakers. He energizes his audiences with such fun, informative, productive, entertaining, engaging and electric presentations and leaves them with a great feeling about themselves and a lot of wise and practical ideas on how to run their business better, improve their operations and marketing performance and results and/or built on their success! HE IS TRULY A MASTER PERFORMER!”
-Samuel A
“Your breakout session was well received, your message on-the-mark, and your energy was absolutely contagious.”
-Steve Romaniello, FOCUS Brands
“Because of you, we hosted one of our best meetings - ever!”
-Jennifer Wesselhoff, Sedona AZ
“I just returned from attending the GM Parts and Service Summit this week. I truly enjoyed your presentation, humor and enthusiasm as you delivered the message! It seemed like minutes from start to finish, because of your captivating stories which included the messages needed for today’s customer satisfaction. Thanks for the lesson, and the Fun!”
-Michael J.
“…incredible comments from the presentation…Scott really made an impression on the group…it was a perfect fit.”
-Cindy Rantanen, Quality Food Centers
“Scott has a unique ability to mix humor with real world business sense... you will not be disappointed with his performance.”
-Derek P. Kamp, Caterpillar, Inc.
“As the keynote speaker, I want you to know that our post convention surveys have returned giving you rave reviews for your session! Comments such as: "outstanding", "hilarious", "thought provoking", "Scott and I were on the same wave length with the power of Positively Outrageous Service." You received our highest marks with the majority wishing that you could have gone on longer. I too regret that your time was squeezed but you did a fabulous job of delivering an inspiring message while staying on schedule.”
-Andy B
“We have received nothing but rave reviews of your presentations from our customers. I have also been praised by the management here for having selected you as both our keynote speaker and seminar leader. ... Of the six main business sessions from our meeting, your keynote address was the favorite while your seminar was a close second. There was a significant gap between your presentations and the third choice. In fact, on a scale of 1-10 with "10" being the best rating, a majority of our customers gave you a rating of "10" or higher. No small feat considering these are very active, hard working people who normally cannot stand to sit and listen for any length of time. As you can see by their comments, it wasn't just your outstanding speaking style and terrific stories that they treasured. The responded so positively toyou because they definitely gained valuable insights from you that triggered new ideas that they could not wait to put to work improving their operations. One customer put it this way, "It recharged me both spiritually and intellectually. I am ready to serve my customers better." Another customer said, "I can use a lot of the information to improve my business, make it fun to run, and more profitable." ... whether they realized it or not, yours was a message they needed to hear, and thanks to you, they got it... they really got it! I look forward to future opportunities to experience another outstanding lesson by T. Scott Gross.”
-Bob W
“POSITIVELY OUTRAGEOUS!!! Yes, sir, you had over 1,000 people a buzzing and believe you me they will never look at anyone named Bubba quite the same again! ... Scott, I can't begin to explain how grateful we are that we happened upon your Positively Outrageous program. You were the hit of our annual convention garnering remarks such as "Best Ever!", "Great ideas I plan on using in my store.," and "Bring him back... we want more." ... I don't know if I can think of enough adjectives to describe how your absolutely, fantastic, stupendous, enthusiastic, positively outrageous keynote speech set the pace for our biggest and best convention to date. (And, it is simply unheard of when a public relations major is not able to think of enough adjectives!)”
-Nancy J
“Thank you very much for the outstanding presentation at our annual Manager's Award Meeting last month. Everyone was overwhelmed by your stories (Positively Outrageous Service) in the restaurant business and the learning that came as a result. Your presentation style and message were the perfect combination for our restaurant managers and the ladies in our bookkeeping business. We look forward to attending one of your presentations again in the future.”
-Brian W
“The number of Scott's books I give away is directly proportional to the business I receive!”
-Fred Vang, Santa Fe
“… please accept my appreciation for two wonderful presentations at our national conference in April. I was present at both and was engaged and enjoyed the lessons each time. How is it you made the repeat of a presentation sound new and fun? `Fun with a purpose` best describes the audience reaction!”
“Thank you for your good work and for taking the time to customize your presentation to the specialty bicycle retail channel...it meant a lot to us as producers and really got the attention of our attendees.”
“I enjoyed your presentation SO MUCH, and I wanted to tell you that. People were raving that your talk made the entire conference a success.”
“Finally, a business book that reads like a friend. No high-brow theory, just tons of practical, real-world ideas that really work. Work should be fun, selling and serving should be joyful, and learning about it should be a delight... Positively Outrageous Service is all that and more!”
-Betty G |
